It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

We will provide you with an estimated date for delivery of all parcels (as per our delivery information page). While we make every effort to deliver by this time, all dates specified are estimates only. We have aligned ourselves with courier partners who we believe will always do their best to deliver products by the estimated delivery date.  When a redelivery is required a redelivery fee of $15.00 will be charged.  Goods can only be left where there is a safe place to do so.  We recommend that you enter a delivery address where someone will be available between the hours of 9am and 5pm for businesses and up to 7.30pm for home addresses on the delivery day.

It is the responsibility of the customer to inform giftsmadeeasy.com.au if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.

Please note that if an item has been lost in transit, we will not despatch a replacement item immediately. Replacement items will be despatched according to our discretion.

As a guide only, our couriers attempt to deliver to business addresses between 9am and 5pm, and to home addresses up until 7.30pm. Unfortunately, we are unable give a guaranteed time of delivery.

You may select the "Signature Required" option when placing an order with us. By doing so, you agree that we have satisfied the condition where a signature has been received from the recipient, appropriate agent or proxy recipient of the order (chosen at the courier partner's discretion). This includes, but is not limited to, a hotel or office receptionist signing on receipt of delivery at the specified address. You agree that in doing so we have delivered the order within the terms of the agreement between you and us.

If you do not select the "Signature Required" option, you agree that when our courier partner is satisfied that the order has been delivered, delivery of the order has taken place within the terms of the agreement between you and us.

Flowers may be delivered to the supplied delivery address up until 7.30pm. If the incorrect delivery address is supplied or if there is no safe place to leave the flowers when no-one is home, they will be returned to the florist and we will contact you to arrange re-delivery.

Re-delivery on the same day as the original delivery date will incur an additional fee of $15.00. Redelivery on a subsequent date will also incur a charge, calculated according to the delivery address and order details. To avoid these costs, please carefully consider the delivery address you enter.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from a late delivery.

Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.