Find the answers to our most frequently asked questions here.  If you can't find the answer to your question below, send us an email or call our toll free number 1800 082 277 anytime.  Overseas callers can call us on +61 418 328 531.

1. The prices on your site are in Australian dollars.  Can you tell me how much I will be paying in my own currency?
2. What payment methods do you accept?
3. How secure are my credit card details?
4. Will the personal information I submit be passed on?
5. When will my gift be delivered and what will it cost?
6. What happens if no-one is home when my gift is delivered?
7. I gave you the wrong address for an order I placed.  Can you resend it?
8. How early do I need to place my Christmas order?
9. What happens if you are out of stock of the gift I ordered?
10. Can you tell me your policy for the return or exchange of gifts?
11. When I add a product to my trolley and go to the checkout I can't see the name of the product or the amount to be paid.
12. How do you protect my credit card details?
13. What do you do with the personal details that I provide?
14. When I try to submit my credit card details I just get an error message, what can I do?

Answers

1. The prices on your site are in Australian dollars.  Can you tell me how much I will be paying in my own currency?

We charge your card in Australian dollars.  Your bank will convert this to your local currency when they process the charge at their end.  As the exchange rate varies daily we cannot give you an exact amount however the following currency converter will provide you with a reasonable estimate of the cost.

                         Currency Converter                                       

2. What payment methods do you accept?

We accept all major credit cards including Visa, MasterCard, Bankcard, Diners Club and American Express.  For those wishing to pay by cash or cheque, arrangements can be made by calling us toll free on 1800 082 277.

Check with your credit card company for details. Your card details are encrypted using SSL encryption technology which is the same security used by many banks.  The secure server software, Secure Socket Layers (SSL) is among the best available for secure commerce transactions. When exchanging personal data such as your credit card number, your name, email address, etc., this data is encrypted so that it is incomprehensible when sent across the Internet.  We download your card details and print them for our banking records before deleting them completely from our computer.  When you purchase online, credit card purchases are generally protected against fraud by law, and your liability is limited.
                                                                                                                      

These details are purely for our internal records and receipt purposes.  We will also send you a discount card to use for your future purchases and may send you updated brochures or special offers from time to time.  At any time you do not wish to receive any further information from us, just call our 1800 number and we will remove your details from our list.
We do not pass customer details on to any third parties.                                             

Please refer to our 'Deliveries' page for further information.                                      

As a guide only, our couriers attempt to deliver to business addresses between 9am and 5pm, and to home addresses up until 7.30pm. Unfortunately, we are unable give a guaranteed time of delivery.  If no-one is home to accept the delivery the courier may leave the goods if it is safe to do so or a card will be left asking the recipient to contact the courier or Gifts Made Easy to arrange redelivery.  Redelivery may incur an additional fee of $9.50.  We recommend that you enter a delivery address where someone will be available between the hours of 9am and 5pm on the delivery day.  Fresh flowers, fruit or birthday cakes that cannot be left safe will be returned to Gifts Made Easy and will incur a redelivery fee.  Should these products not be able to be redelivered the same day an additional charge, calculated according to the delivery address and order details will be incurred.  To avoid these costs, please carefully consider the delivery address you enter.                                                                                                            

It is your obligation to provide us with the correct delivery address details at the time of ordering.  Should you enter the wrong address, we are not obliged to redeliver the order to the correct address at our expense.  Please make sure you supply the correct delivery address.                                                                                       

We will be delivering Christmas orders right up until 1pm on Christmas Eve.  Due to the large volumes of Christmas orders that we handle we recommend you place your order well in advance to avoid the disappointment of having your order arrive late.  We recommend bulk orders be placed at least four weeks prior to the required delivery date, smaller orders can be placed up until December 12th for pre-Christmas delivery.  Individual orders can be placed right up until Christmas Eve for delivery within Melbourne while stocks last, Interstate orders should be placed no later than 1pm 20th December for delivery before Christmas while stocks last. Please confirm that the recipient will be available to receive their gift.  Many workplaces will close for Christmas as early as Friday 21st December and may not return to work until the second week of January.
                                                                                                                     

Where an item in one of our gift boxes is not available, due to circumstances beyond our control, an item of equal or greater value will be substituted.  If we cannot fill your order within our usual time frame we will contact you immediately to offer an alternative suggestion.                                                                                                     

You will find full details of our returns policy here.                                                  

11. When I add a product to my trolley and go to the checkout I can't see the name of the product or the amount to be paid.

This site uses cookies in order for the cart to work.  If your shopping trolley does not show the item you ordered it could be because of your browser settings.  Your privacy settings also control whether or not your computer may accept cookies.

These cookies are small packets of information that identify you as a user of the Internet booking system. Cookies save you time by retaining your contact information.  Cookies do not deliver viruses, and can only be read by the server that sent you the cookie. A cookie is held in your system's memory only while the browser is open, so the cookie is erased when you shut down your browser.  No personal information is stored in these cookies, they are used purely to run the cart during the current browser session.

How to turn on cookies in Microsoft IE:
1. In the browser, choose Tools.
2. Select Internet Options.
3. Click the Security tab.
4. Click Internet, then Custom Level.
5. Scroll down to Cookies and choose one of the two options.

How to turn on cookies in Netscape browsers:
1. From the Edit menu, select Preferences.
2. Click Advanced.
3. Click to select the box labelled Accept All Cookies.
4. Click OK

How to check your Privacy settings:
1. In the browser, choose Tools.
2. Select Internet Options.
3. Click the Privacy tab.
4. Set your privacy level to medium or low.
5. Click OK.
After your session you can reset your privacy to the level you normally prefer.  

Remember, you can always place your order by calling us toll free on 1800 082 277.    

12. How do you protect my credit card details?

When you purchase online, credit card purchases are generally protected against fraud by law, and your liability is limited. Check with your credit card company for details. Your card details are encrypted using SSL encryption technology which is the same security used by many banks.  The secure server software, Secure Socket Layers (SSL) is among the best available for secure commerce transactions. When exchanging personal data such as your credit card number, your name, email address, etc., this data is encrypted so that it is incomprehensible when sent across the Internet.  We download your card details and print them for our banking records before deleting them completely from our computer.                                                                                                      

13. What do you do with the personal details that I provide?

These details are purely for our internal records and receipt purposes.  We will also send you a discount card to use for your future purchases and may send you updated brochures or special offers from time to time.  At any time you do not wish to receive any further information from us, just call our 1800 number and we will remove your details from our list.
We do not pass customer details on to any third parties.  View our Privacy Policy here.                                                                                                             

14. When I try to submit my credit card details I just get an error message, what can I do?

Our site uses SSL security to protect your information which is the same form of security used by most banking institutions. You could be behind a firewall, or have restricted net access preventing your computer from submitting the information to the secure site.  Rarely, our secure server could be temporarily unavailable due to maintenance of the system. Simply submit a standard order and Gifts Made Easy will call you for your credit card details.  Remember, you can always place your order by calling us toll free on 1800 082 277 (Int'l +61 418 328 531).